280 South Van Ness Avenue
San Francisco, CA 94103
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TaosYEAR:2025
Saw the Taos we wanted and booked appointment with Laura (an AI girl but most helpful) for the next day, Friday. Bought the car on a VW lease then and there and picked it up the following Monday. Sean, Justin and Yakov very efficient and professional.
TYPE:ServiceMODEL:ID.4YEAR:2024
The business puts the client first , even though corporate lacks support to the dealer. Love the video of service.
TYPE:ServiceMODEL:Golf GTIYEAR:2018
Bringing your car for service to the dealership always has added costs. Given that, I have always been treated well by the advisers I have worked with.
TYPE:ServiceMODEL:PassatYEAR:2021
Ease of scheduling, quick check in
TYPE:ServiceMODEL:Tiguan LimitedYEAR:2018
On our latest visit Frank and his team got our AC repaired in record time.
TYPE:ServiceMODEL:TiguanYEAR:2021
We've been servicing our car here since purchasing our Tiguan from Volkswagen of Oakland. The staff at VW of SF is very friendly, upfront about costs to vehicle, while also keep you informed with videos which ensure me that they are targeting the problem. The service is great, and the Uber stipends are always a bonus when having to return home without a vehicle.
TYPE:ServiceMODEL:TiguanYEAR:2021
You operate a first rate operation with your employees very friendly, courteous, professional. You facility is ultra clean and orderly. The only minor criticism is that I was a waiting customer and was told it would likely take 3 hours to complete my normal annual maintenance check-up. I felt that maybe a priority could be given to those who do wait so as to reduce the time they have to spend in your facility. In addition, when I was informed that my car was ready and that someone would be bringing my car up front for me to retrieve it too over 20 minutes. I had to basically go back into the waiting room to wait for my car. Your facility is not that big that it takes 20 minutes to deliver my car.
TYPE:SalesMODEL:Golf GTIYEAR:2024
TYPE:ServiceMODEL:GolfYEAR:2019
I had a last minute tire issue and you were able to help me out. That's service and I am very appreciative. Thank you.
TYPE:ServiceMODEL:JettaYEAR:2019
I would have appreciated more frequent updates from Craig on the status of the repairs to my car. I had to reach out to him about when it would be ready for pickup. If I had been aware of the timeline I could have better scheduled my appointments around it. Ultimately the car was ready in the afternoon and I was able to make it ontime to my appointment, but had the change my morning plans to wait for the car to be ready.