TYPE:ServiceMODEL:AtlasYEAR:2019
Average Score (218 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2024
I’ve been coming to Royal motors for years as you probably know, and almost always am pleased with the service provided but especially when Frank is involved with the service. I always feel comfortable with his way of being and feel confident that he’ll perform his job correctly and does it with a smile and always remembers my name, of course it could be that we share the same name.
TYPE:ServiceMODEL:ID.4YEAR:2024
Great service and through explanation including a video of my vehicle inspection! Very nice people.
TYPE:SalesMODEL:ID. BuzzYEAR:2025
TYPE:ServiceMODEL:Golf SportWagenYEAR:2019
you bring the car in, they do the job and it's done right. very efficient.3
TYPE:SalesMODEL:ID.4YEAR:2025
Sean helped us through understanding both the financing and the car details. Super supportive
TYPE:SalesMODEL:ID.4YEAR:2025
The overall customer service we experienced in this process was incredibly disappointing. We made it clear from the start we wanted to buy the ID4. We were often left waiting with no explanation about what was happening or next steps. When we received the contract the terms were not what were agreed. We were never communicated the time frame on offers so twice the offer expired because we’d not been told how long it was valid for. When we finally agreed on the terms and price it took 2 days to get a contract.
TYPE:SalesMODEL:ID.4YEAR:2025
Exceptional Service - Second Lease, Same Outstanding Experience The entire team at VW Royal Motors delivers consistently outstanding service that truly earns 5 Gold Stars. This is my second lease with them, and the experience has been exceptional both times. Azaria stands out as truly the best in the business. His knowledge, proactive approach, and thorough follow-up make the entire process seamless. Beyond his professional expertise, he's genuinely wonderful to work with. We've confidently referred friends to him, and he provides the same amazing care to them as well. Justin was incredibly helpful in explaining all the details and options, taking the time to ensure we understood every aspect of our plan. Yakov also provided excellent support by clearly walking us through all the financial details. What makes this dealership truly special is their staff - they transform what could be a stressful process into a smooth, positive experience. Highly recommended!
TYPE:SalesMODEL:Jetta GLIYEAR:2025
My mother told me if you don’t have something nice to say don’t say anything at all. Abe who processed the docs was excellent.
TYPE:SalesMODEL:ID.4YEAR:2025