Average Score (242 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

242 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Aziz D.09-30-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Leland F.09-29-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2018

    Quality of staff and quality of the job!

  • Rishab S.09-28-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2022

    They addressed my issue in warranty with no issues and on the same day. Seems like parts and service availability were well planned.

  • Therese P.09-27-2024

    TYPE:ServiceMODEL:TaosYEAR:2023

    You need to shorten customer wait time (to pick up cars). I waited about 18 minutes to have the car brought out.

  • Stephen S.09-26-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Craig and his team were professional and punctual, even accommodating my unexpected situation.

  • Kevin D.09-24-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Phil S.09-23-2024

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • Maria Q.09-23-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Caroline M.09-23-2024

    TYPE:ServiceMODEL:ID.4YEAR:2024

    Vidéo inspection did not show that the tire was punctured. No evidence that this was a puncture rather than a default tire (car less than a month) old. Was charge >$500.

  • Jason F.09-22-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

    The service was great, courteous, and helpful