Average Score (242 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

242 Ratings

4.8 Average

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  • Devin G.11-14-2024

    TYPE:ServiceMODEL:Golf RYEAR:2024

    Got there early for my appt, Craig took my car in right away and set the expectation right up front of what I will be looking at in terms of timeline. New tire was ordered, received, and put on all before I finished my work day. Not to mention transport was covered to and from work. Absolutely will be coming back for anything and everything

  • Katherine R.11-14-2024

    TYPE:ServiceMODEL:TaosYEAR:2022

    Excellent customer service

  • Dylan F.11-12-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    I came in looking to purchase a 2024 tiguan and trade in my 2018 Tiguan! I've been an avid VW owner previously with a VW golf, VW Jetta, 2018 Tiguan and decided to the beautiful 2024 RLine Tiguan! Azaria greeted me as soon as I walked in and was extremely invested in understanding what I was looking for, my price point, my situation and what he could do to make all of that work. Not only were him and Simon extremely flexible and personable but they truly laid out all of my options in terms of financing, leasing, and how it all worked. A huge shoutout to Azaria for really seeming to care mostly about making sure I made the right decision not a careless one. I could go on and on and bout the team at royal motor sports but to keep it short I couldnt have asked for a better experience! Traded in my old Tiguan and left with a brand new one and couldnt be happier! Thanks so much again royal motor sales team and especially Azari!

  • Matthew G.11-12-2024

    TYPE:SalesMODEL:JettaYEAR:2025

    The employees at the Royal Auto Group were well spoken, straight forward and non aggressive for my car buying experience. They all were very informative, helpful and sincere in my search for a new car. This was a really great car buying experience.

  • Peter B.11-08-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Staff efficient, friendly and knowledgeable

  • Sam A.11-07-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2023

    very good service

  • Pascal V.11-06-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

    The service was extremely fast and efficient. The staff was really polite and professional.

  • Devin G.11-05-2024

    TYPE:SalesMODEL:Golf RYEAR:2024

    Nothing but good service and good people. Couldn’t have had a better experience.

  • Juan V.11-04-2024

    TYPE:ServiceMODEL:ID.4YEAR:2021

    It took over a year to schedule my service. Called a few times and did not get a call back.

  • Matthew S.11-04-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019