Average Score (242 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

242 Ratings

4.8 Average

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  • Mark H.12-06-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

    My front ACC has an error. Brought it to your place, I was charged $291 for diagnosing the problem. That is crazy. I bought the car for Royal auto, got ALL the maintenance package good till 80,000 miles. But to courtesy of diagnostics? Just shows your company is all about the bottom line (which I understand) so why bother asking for your customer experience if you don’t/can’t even provide one.

  • Suzanne G.12-06-2024

    TYPE:ServiceMODEL:GolfYEAR:2019

  • Felix D.11-28-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2019

  • Ilia U.11-27-2024

    TYPE:ServiceMODEL:ID.4YEAR:2021

    Friendly, professional staff!

  • Adrian G.11-26-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

    It’s always great to work with Aldo. Great customer service.

  • Aigul O.11-26-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

    fast and high quality service

  • Jean-francois M.11-24-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2023

    Excellent service and relationship management by Aldo

  • Curtis L.11-20-2024

    TYPE:ServiceMODEL:ID.4YEAR:2024

    Trustworthy service, knowledgeable and courteous technicians and service consultants.

  • Jeff G.11-19-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2021

    Work was completed as promised and on time.

  • Joshua D.11-15-2024

    TYPE:ServiceMODEL:TaosYEAR:2022

    Everything was perfect and the service exceeded my expectations! Frank is awesome and always provides a stellar experience!