Average Score (241 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

241 Ratings

4.8 Average

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  • Adaline S.01-03-2025

    TYPE:SalesMODEL:Golf GTIYEAR:2024

    All in all, a very easy experience. Artem is great—kind, not pushy, understanding, cool guy. Like a real person. Not phony.

  • Felix D.12-30-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2019

  • Hans E.12-29-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2022

    Excellent.

  • Richard T.12-24-2024

    TYPE:ServiceMODEL:e-GolfYEAR:2019

    Everything was great. Would have been nice ot get an ETA for when the car would be ready when the problem was diagnosed. Also, a bit annoying to have to find my ATM card and move money to avoid the 3% fee. Would have been nice to know about that at the outset.

  • Marc S.12-23-2024

    TYPE:ServiceMODEL:TaosYEAR:2024

    5

  • Jennifer M.12-22-2024

    TYPE:SalesMODEL:Jetta GLIYEAR:2025

    The whole team was friendly and easy to work with; it felt like a no-pressure sale, while everyone was still responsive and attentive: Sasha, the salesman, connected with my son and let him take a long test drive. Justin, the sales manager, worked out a deal with me that I felt was more than fair; Mohamed the finance guy presented great options, while not being pushy in any way. An A+ team.

  • Daniel H.12-17-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

    They did what they promised and on time

  • Jorge R.12-14-2024

    TYPE:ServiceMODEL:ID.4YEAR:2024

    Craig was awesome.

  • Jenifer T.12-14-2024

    TYPE:ServiceMODEL:ID.4YEAR:2021

    Effortless service experience

  • Forest W.12-13-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

    My service advisor was polite and professional. He understood my need to have the work completed by the end of the day and kept me advised as to their progress. The work was completed on time.