TYPE:ServiceMODEL:GolfYEAR:2019
Average Score (218 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:GolfYEAR:2018
Please keep up the good work! Thanks
TYPE:ServiceMODEL:ID.4YEAR:2022
TYPE:ServiceMODEL:ID.4YEAR:2023
My service advisor did not seem interested in the issues with my car. He did not ask about the issues when I came in. I had to tell him the problems I needed looked at. When I picked up my car one problem wasn’t fixed even though he said it was. The other problem he said a part needed to be ordered and would arrive Friday. I followed up to see if the part came in. I have not heard back or heard anything from my advisor.
TYPE:ServiceMODEL:Golf GTIYEAR:2019
TYPE:ServiceMODEL:Golf GTIYEAR:2022
TYPE:SalesMODEL:ID.4YEAR:2024
The team at VW San Francisco was really great. This was my first time leasing a car. They were willing to answer all of my questions, kept me updated via text about the status and availability of the model I was interested in, and they helped me get onboarded with the car once it came in. Overall, I was really impressed with their customer service and I felt very supported and assisted as I made my decision. Big thanks/shout out to Artem, who was my main point of contact throughout the experience.
TYPE:SalesMODEL:Golf RYEAR:2024
We were treated like people, which is very different from other dealers that we visited. We were explained things, why something could or couldn't be done.
TYPE:SalesMODEL:Golf GTIYEAR:2024
My first experience with Royal and also my first European vehicle. I am Sold! My initial interaction was using the sites system “I am interested in this vehicle.”, but excluding my phone number as I did not want to be bombarded with calls. I did the same at several other dealerships. Sean P from Royal Volkswagen was the first to respond and was very polite. I emailed him back with what I was looking for which is an “out the door price” with my own lender, including that I wanted the advertised discounts. Sean responded with a formal quote, was never pushy, kept everything by email as I preferred. He answered questions and I stayed in contact with him for over a week as I flipped flopped on coming in and the price. On the other side other dealers replied shortly too. They would not give me a formal quote. Insisted I give up my phone number, and was pushy with emails constantly asking me to come in for a test drive or spam email me asking if I am “still shopping” after I had already replied. When I finally came down, Sean was very welcoming, took the time to explain features, and let me take my sweet time. It never felt like he was trying to sell me on features, but rather educate me on the features so that I am aware “it does this and this”. Kind, pleasant, and understanding is what Sean is. The dreaded Finance experience was actually pleasant and surprised me. Yakov I, was extremely enthusiastic about my purchase, laid out options for me, and was so transparent. He was not the slightest pushy, dry, or unwelcoming. I had a good conversation with him and the paper work proceeded quickly in comparison to other dealers I have been to. After I nervously drove my new vehicle home. I looked over the vehicle and poured over the paperwork expecting to have some how been conned or swindled, but that was not the case. Everything is exactly as is, I am more than comfortable with my payments and would gladly recommend anyone to try Royal sales. Especially with Sean and Yakov! Thank you, Brian
TYPE:ServiceMODEL:GolfYEAR:2018